Last Updated: February 2026

Golden Heart Healthcare Plus

Golden Heart Healthcare Plus (“Company,” “We,” “Us,” or “Our”) respects your privacy and is committed to protecting your personal and health information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us, or use our mobile wound care services.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Interpretation and Definitions

Definitions

You means the patient, caregiver, website visitor, or any individual using our services.

Company refers to Golden Heart Healthcare Plus, Houston, Texas, United States.

Service refers to our website and mobile wound care services provided in patients’ homes or care facilities.

Website refers to our official website (www.goldenhearthealthcare.com).

Personal Data means information that identifies you, such as name, phone number, address, or email.

Protected Health Information (PHI) means health-related information protected under the Health Insurance Portability and Accountability Act (HIPAA).

Service Providers means third-party vendors who assist us in operating our business (e.g., billing platforms, secure hosting providers, CRM systems).

2. Information We Collect

A. Personal Information

We may collect:

• Full Name

• Date of Birth

• Phone Number

• Email Address

• Home Address (for service visits)

• Insurance Information

• Emergency Contact Information

B. Health Information (Protected Health Information - PHI)

When you request or receive medical services, we may collect:

• Type and location of wound

• Medical history relevant to wound care

• Treatment plans

• Physician referrals

• Insurance and billing information

This information is protected under HIPAA regulations.

C. Automatically Collected Data (Website Usage)

When you visit our website, we may collect:

• IP address

• Browser type

• Pages visited

• Time and date of visit

• Device type

This data is used strictly for analytics and website improvement.

3. How We Use Your Information

We may use your information to:

• Provide in-home wound care services

• Verify insurance coverage

• Schedule appointments

• Communicate regarding treatment or follow-up

• Process billing and payments

• Improve our services

• Comply with legal and regulatory requirements

We do NOT sell your personal or health information.

4. HIPAA Compliance

Golden Heart Healthcare Plus complies with the Health Insurance Portability and Accountability Act (HIPAA).

Your Protected Health Information:

• Is stored securely

• Is only accessible to authorized personnel

• Is disclosed only for treatment, payment, or healthcare operations

• May be shared when required by law

If you would like a copy of our full HIPAA Notice of Privacy Practices, please contact our office at 936-405-8266.

5. Communication Policy

We may contact you via:

• Phone calls

• SMS/text messages

• Email

These communications may include:

• Appointment confirmations

• Treatment follow-ups

• Insurance verification

• Billing notifications

We will not include sensitive medical details in unsecured text messages.

You may opt out of marketing communications at any time.

6. Sharing of Information

We may share your information only in the following circumstances:

With Service Providers:

• Secure billing processors

• HIPAA-compliant software providers

• Insurance verification vendors

As Required by Law:

• Court orders

• Government health authorities

• Public health reporting obligations

We do not sell or rent your information to third parties.

7. Data Retention

We retain medical records as required by Texas state law and federal regulations.

Website usage data is retained only as long as necessary for operational purposes.

8. Security of Your Information

We implement appropriate administrative, technical, and physical safeguards to protect your information.

However, no internet transmission can be guaranteed 100% secure.

9. Children’s Privacy

Our services are not directed toward children under 13 without parental or guardian involvement.

For minors receiving care, parental or legal guardian consent is required.

10. Cookies and Tracking Technologies

Our website may use cookies to:

• Improve website functionality

• Analyze website traffic

• Enhance user experience

You may disable cookies in your browser settings.

11. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

12. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.

13. Contact Information

If you have questions regarding this Privacy Policy, please contact us:

Golden Heart Healthcare Plus
3120 Southwest Fwy, Suite 101
Houston, Texas 77098
Phone: 936-405-8266

⚠ Important Recommendation

Since you operate a healthcare company, you should also have:

• A separate HIPAA Notice of Privacy Practices document

• A Terms of Service page

• An SMS Consent disclosure

• A Financial Policy

• A No Surprises Act compliance notice

If you'd like, I can now:

• Create a separate HIPAA Notice of Privacy Practices

• Create an SMS compliance disclosure for GoHighLevel

• Draft a patient financial policy

• Or tighten this policy further for legal review

Tell me what level of formality you want — basic website level or audit-ready compliance level..

Privacy Policy & Terms & Conditions

Last Updated: February 2026

Welcome to Golden Heart Healthcare Plus (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website and mobile wound care services.

By accessing our website or using our services, you agree to be bound by these Terms.

1. About Our Services

Golden Heart Healthcare Plus provides professional mobile wound care services to patients in their homes, assisted living facilities, or other approved locations.

Our website is intended to:

• Provide general information about our services

• Allow patients or caregivers to request appointments

• Facilitate communication with our office

The information provided on our website is for informational purposes only and does not constitute medical advice.

2. Medical Disclaimer

The content on our website is not a substitute for professional medical advice, diagnosis, or treatment.

Always seek the advice of a qualified healthcare provider regarding medical conditions. If you believe you are experiencing a medical emergency, call 911 immediately.

Use of our website does not establish a provider-patient relationship. A provider-patient relationship is established only after proper intake, evaluation, and consent.

3. Appointment Requests

Submitting a form or contacting us through the website does not guarantee an appointment.

Appointments are confirmed only after:

• Patient eligibility review

• Insurance verification (if applicable)

• Service area confirmation

• Direct communication with our office

We reserve the right to decline service if a patient falls outside our service scope or coverage area.

4. Patient Responsibilities

Patients or caregivers agree to:

• Provide accurate and complete information

• Disclose relevant medical history

• Provide valid insurance information

• Ensure a safe environment for in-home visits

• Notify us of cancellations in advance

Failure to provide accurate information may delay or prevent service.

5. Insurance and Payments

Golden Heart Healthcare Plus may accept certain insurance plans.

Patients are responsible for:

• Copayments

• Deductibles

• Coinsurance amounts

• Non-covered services

Insurance verification is not a guarantee of payment by your insurance provider.

Outstanding balances may be subject to collection procedures in accordance with applicable law.

6. Cancellations and No-Show Policy

Patients are expected to provide reasonable notice for appointment cancellations.

Repeated missed appointments or unsafe conditions may result in discontinuation of services.

7. Privacy and HIPAA Compliance

We comply with the Health Insurance Portability and Accountability Act (HIPAA).

Your Protected Health Information (PHI) is handled in accordance with our Privacy Policy and Notice of Privacy Practices.

By using our services, you acknowledge that certain communications (such as appointment reminders) may be sent via phone, SMS, or email unless you opt out.

Sensitive medical information will not be shared through unsecured channels.

8. Website Use Restrictions

You agree not to:

• Use the website for unlawful purposes

• Attempt to gain unauthorized access to systems

• Submit false or misleading information

• Interfere with website functionality

We reserve the right to restrict access to users who violate these Terms.

9. Intellectual Property

All website content, including logos, branding, text, and graphics, is the property of Golden Heart Healthcare Plus.

Unauthorized reproduction or distribution is prohibited.

10. Limitation of Liability

To the fullest extent permitted by law, Golden Heart Healthcare Plus shall not be liable for:

• Indirect or incidental damages

• Website interruptions

• Technical errors

• Third-party website content

Nothing in these Terms limits liability where prohibited by law.

11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, security, or privacy practices of those websites.

12. Changes to Terms

We reserve the right to modify these Terms at any time.

Updates will be posted on this page with a revised “Last Updated” date.

Continued use of our website or services after updates constitutes acceptance of the revised Terms.

13. Governing Law

These Terms are governed by the laws of the State of Texas and the United States.

Any disputes shall be resolved in the appropriate courts located in Texas.

14. Contact Information

Golden Heart Healthcare Plus
3120 Southwest Fwy, Suite 101
Houston, Texas 77098
Phone: 936-405-8266

If you have questions regarding these Terms, please contact our office.

Terms of Service

Quick Answers

What is the privacy policy?

Our privacy policy explains how we protect your personal information.

How do I accept terms?

By using our services, you agree to the terms outlined in our policy documents.

Can I update my information?

Yes, you can update your personal details anytime through your account settings.

Who can I contact?

Reach out to our support team via the contact page for any concerns.

Are cookies used?

Yes, cookies help us improve your experience on the site.

How is my data protected?

We use secure encryption and strict protocols to keep your data safe at all times.